FAQ
What is the fundamental difference between Wancheng Accelerator and other accelerators on the market?
Wancheng Accelerator differs from traditional accelerators primarily in its underlying protocol. Most accelerators still use IPsec or IKEv2, whereas Wancheng Accelerator fully employs the WireGuard protocol, which consists of only 4000 lines of code (over 600,000 for IPsec) and achieves a 3-5 times speed boost while significantly reducing battery consumption. Additionally, Wancheng Accelerator's no-logs policy has been independently audited by Cure53, with the audit report fully transparent, truly delivering speed and security.
What operating systems and devices does Wancheng Accelerator support?
Wancheng Accelerator offers native clients across all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Moreover, Wancheng Accelerator provides detailed router configuration tutorials, compatible with firmware of popular routers such as Asus, Netgear, and OpenWrt, allowing you to protect all connected devices at home with a single setup.
How can I get a refund if I'm not satisfied with Wancheng Accelerator?
Wancheng Accelerator offers a 30-day unconditional refund policy. If you are unsatisfied with the service within 30 days of purchase, simply contact our customer service team via live chat or email at support@vpnjs.net, and you can request a full refund without providing any reason. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect from Wancheng Accelerator?
Wancheng Accelerator has over 3000 high-speed server nodes worldwide. Testing shows that the average latency to Asia-Pacific nodes is below 30ms, with North American nodes averaging around 80-120ms and download speeds consistently exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Wancheng Accelerator maintains stable and smooth connections even in complex network environments.
What does Wancheng Accelerator's no-logs policy entail?
Wancheng Accelerator's no-logs policy covers all aspects: no logging of your original IP address, no recording of connection timestamps, no tracking of visited websites or domains, no recording of DNS queries, and no logging of bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing data upon physical restart. This policy has been rigorously reviewed by the internationally recognized security auditing firm Cure53, and the complete audit report can be found on the Wancheng Accelerator official website.
How do I configure Wancheng Accelerator on my router?
Wancheng Accelerator provides detailed router configuration tutorials that support mainstream router firmwares like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration usually includes: 1) Logging into the router management interface; 2) Navigating to acceleration client settings; 3) Importing the configuration file provided by Wancheng Accelerator; 4) Entering your Wancheng Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically be protected by the accelerator without needing to install the client on each individual device.
Can Wancheng Accelerator be used for streaming content?
Yes, Wancheng Accelerator is optimized for streaming connection performance. Our high-speed nodes can smoothly stream 4K ultra HD video content. Wancheng Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Wancheng Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Wancheng Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Wancheng Accelerator has minimal impact on internet speed. In most cases, speed loss is under 5-10% of original bandwidth. In certain situations, if your ISP throttles specific traffic types (like video streaming or P2P), using Wancheng Accelerator could even improve speed, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does Wancheng Accelerator support simultaneous connections on multiple devices?
Yes, the Wancheng Accelerator Lightning Version supports up to 6 simultaneous connections, while the Flagship Version supports up to 10. This means you can use accelerator protection on your smartphone, computer, tablet, smart TV, and more at the same time, without any extra cost. If you need to protect more devices, configuring Wancheng Accelerator on your router will secure all devices in your home with a single setup.
How does Wancheng Accelerator protect me on public WiFi?
Public WiFi networks are high-risk environments for data theft by hackers. When connected to Wancheng Accelerator, all your internet traffic is routed through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing attempts. Wancheng Accelerator also offers an automatic connection feature that activates accelerator protection when it detects insecure WiFi networks.
Is Wancheng Accelerator's no-logs policy verified by a third party?
Yes, Wancheng Accelerator's no-logs policy has been independently audited by the internationally recognized security firm Cure53. The auditing team thoroughly examined Wancheng Accelerator's server infrastructure, codebase, and operational processes, confirming that Wancheng Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Wancheng Accelerator official website.
Does Wancheng Accelerator support Linux systems?
Yes, Wancheng Accelerator provides a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories as well as manual installation using .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Does Wancheng Accelerator offer static IP addresses?
Yes, the Wancheng Accelerator Flagship Version includes a dedicated static IP address. Static IPs are particularly useful for scenarios like remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding captcha challenges triggered by frequent IP changes. The static IP is assigned exclusively to you and is not shared with other users.
How can I ensure Wancheng Accelerator doesn't leak my IP address?
Wancheng Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP via the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is protected as well. You can use the built-in leak testing tool in Wancheng Accelerator client or visit third-party testing websites to verify your protection status.
Can Wancheng Accelerator handle network interference?
Wancheng Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In highly restricted network environments, Wancheng Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Wancheng Accelerator advocates responsible use of accelerators in compliance with local laws and regulations.
What payment methods does Wancheng Accelerator accept?
Wancheng Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
In which regions does Wancheng Accelerator have servers?
Wancheng Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Wancheng Accelerator provide browser extensions?
Yes, Wancheng Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt the traffic within the browser (not affecting other applications). They are particularly suitable for scenarios requiring quick IP location switching, such as cross-border shopping comparisons. The browser extensions also feature built-in WebRTC leak protection and ad-blocking functionality.
How can I contact Wancheng Accelerator's customer service team?
Wancheng Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit the Wancheng Accelerator website to chat with customer service in real-time, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center—contains hundreds of detailed tutorials and troubleshooting guides. Our customer service team provides bilingual support in Chinese and English.
How does Wancheng Accelerator's ad-blocking feature work?
Wancheng Accelerator Lightning Version and Flagship Version come with built-in ad-blocking and malicious site protection features. This functions at the DNS level, blocking the loading of ad trackers, malware domains, and phishing sites by maintaining a blacklist of over a million rules during DNS resolution. This approach is more efficient than traditional browser ad-block plugins because it prevents unwanted connection requests at the network layer.